💡 Simple summary: We collect the minimum data necessary to operate the service. We don't sell it. We don't share it without your permission. You have full control.
1. Data We Collect
- Account data: Name, email, password (bcrypt encrypted — we never see it)
- Usage data: Conversation logs, language preferences, visited pages — to improve your experience
- Entity data: Files you upload (PDF, images, audio) to train your Digital Resource
- Technical data: IP address, browser type, device — for security purposes only
2. How We Use Your Data
- To operate and deliver the service as described
- To improve AI models (aggregated and anonymized — not your company's data)
- To communicate about your account and important updates
- To comply with legal requirements when absolutely necessary
- We will never use your data for targeted advertising — ever
4. Security & Protection
- 🔐 TLS 1.3 encryption for all data in transit
- 🔐 AES-256 encryption for stored data
- 🔐 Passwords: bcrypt with salt — even we cannot see them
- 🔐 Complete data isolation between organizations (multi-tenant isolation)
- 🔐 Daily encrypted backups in multiple locations
- 🔐 24/7 monitoring for unusual activity
5. Your Rights
- 📋 Access: Request a full copy of your data at any time
- ✏️ Correction: Fix any inaccurate data immediately
- 🗑️ Deletion: Request deletion of your account and all data within 30 days
- 📦 Portability: Receive your data in a readable format (JSON/CSV)
- 🚫 Objection: Refuse certain processing of your data
- To exercise any right: privacy@kaaen.ai
6. Data Retention
- Account data: For the duration of your subscription + 30 days for backups
- Conversation logs: 12 months (deletable on request)
- Entity data (files): Throughout your subscription — deleted within 30 days of cancellation
- Security logs: 90 days (for legal compliance)
8. AI & Your Data
- Files you upload to train your digital resource: Completely private and isolated from other customers
- We do not use your company's data to train general models — ever
- You can delete all training data at any time from the dashboard
- General models (SILMA, Whisper, LatentSync): Open source and publicly documented
9. Privacy Contact
- Email: privacy@kaaen.ai
- We respond to all privacy requests within 72 hours
Changes to This Policy
For material changes, we'll notify you by email 30 days before they take effect. Minor changes (clarity improvements) are applied immediately with an updated modification date.